Privacy Policy

Overview

Skim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify analytics application.

Information We Collect

When you connect your Shopify store to Skim, we access and process:

• Store Information: Store name, domain, timezone, and currency settings
• Order Data: Order details, line items, discounts, shipping, and payment information
• Product Data: Product names, prices, variants, inventory levels, and costs you provide
• Customer Data: Customer names, emails, order history, and purchase patterns
• Account Information: Your email address and authentication details

How We Use Your Information

• Calculate real profit margins by combining your cost data with order information
• Generate AI-powered insights and recommendations for your business
• Identify customer segments, churn risks, and retention opportunities
• Send you weekly digest emails with actionable insights (if subscribed)
• Improve our algorithms and product features
• Provide customer support and respond to your inquiries

Data Storage & Security

Your data is stored securely using industry-standard encryption. We use:

• SSL/TLS encryption for all data in transit
• Encrypted databases with access controls
• Regular security audits and monitoring
• Secure authentication via Shopify OAuth

Data Sharing

We do not sell your data. We may share information with:

• Service Providers: Third-party services that help us operate (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our rights
• Aggregated Data: Anonymized, aggregated insights may be used for benchmarking (never individual store data)

Your Rights

You have the right to:

• Access the data we hold about your store
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you disconnect your store or delete your account, we will delete your data within 30 days, except where retention is required by law.

Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with our application. You can control cookie settings through your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the application. Continued use of Skim after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@getskim.dev or through our contact form.